Common buyer questions
With our Automatic Bidding, it couldn’t be easier. At any time in the auction, simply enter the maximum amount you would like to bid. If it’s higher than other bids and there is still time on the clock, you become the high bidder. We'll then bid on your behalf – enough to keep you in the lead, but only incrementing up to your maximum limit. If someone outbids you, we'll let you know by email so you can decide if you want to increase your maximum bid.
Bidders have to be registered and have a completed bidding profile which includes an identification check using a credit card, this protects everyone from dreamers and tyre-kickers. No charges can be made against your card without your authorisation.
Zero, zilch, nada - you pay what you bid. There is no buyers commission or any hidden charges.
We never disclose a vehicle’s reserve however we do tell you when a bid is close or has exceeded it so you know when bidding that little bit extra might make the sale. As soon as the reserve is reached then the vendor is obliged to sell
Look for the green “Contact Seller” button at the top of every auction. That will let you send a message directly to the seller. If you receive no answer, please contact us directly.
We always strongly recommend viewing any car, they can be complicated beasts. However we know it is not always possible to fit a visit into your diary, so we aim to write the most comprehensive listings on the web, and offer the opportunity to ask any questions of the seller during the auction. If visiting is impossible, why not ask the seller to see if he can use his smartphone on a live video (such as Facetime or WhatApp) while you direct them where to go?
If you have a question about anything to do with the vehicle, please use the Contact Seller button to ask away. Remember to check all of the photos and text as we try to cover as many things as possible in the listing.
Login and click the Watch Auction button (or Heart icon) on a Preview listing, you will receive an email as soon as that auction goes Live.
Yes, please do. Our comments are designed to allow the community to have a discussion about the vehicle and assist both the potential buyers and the seller.
There isn’t really much advantage as we have eradicated last-second sniping - if anyone bids in the last 2 minutes of an auction we extend the sale by 2 minutes to allow any remaining bidders to continue to participate, this repeats until all bidding is complete. This makes it fairer to all buyers and sellers. In addition our Automatic Bidding allows bidders to place their maximum bid hours or days before auction end, confident in knowing that our software will keep them in the lead up to their maximum.
The text is written by The Market, not by the seller. It is carefully written after discussions, photos and documents from the seller and other public sources. Whilst we try to cross-examine as much as possible, and intend that we are completely transparent with the description, please ensure you are happy with the vehicle’s condition.
We do not always inspect the vehicles (but make it very clear when we have), we rely on comprehensive photo galleries, and will ask the seller to provide more photos of specific areas if they are missing pre-auction. We are able to take a keen look at Concierge cars when they are delivered to us, but like all other auctions, we do not conduct a professional inspection.
Concierge is a premium service we offer (currently UK only) to sellers which provides our professional photography plus storage of the car at our HQ in Abingdon, Oxfordshire for viewings.
The general answer is no! By submitting a winning bid, you are making a legally binding commitment to purchase the vehicle (as with a physical auction). Remember, a winning bid results in a 6% non-refundable deposit being immediately payable to the Company and you have authorised us to debit that amount from you as the successful buyer as soon as the auction ends. Trade sellers are legally required to give UK and EU consumer buyers a “cooling off period” under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (and equivalent EU legislation) with a right to cancel a purchase up to 14 days from collection of the vehicle. This only applies if: (i) you are a consumer based in the UK or EU, and (ii) are purchasing the vehicle from a trade seller (which will be indicated in the information for the vehicle). If these two conditions apply and you wish to exercise your right to cancel, you should refer to the trade seller; further information about cancellation rights is available at https://www.businesscompanion.info/en/quick-guides/distance-sales/consumer-contracts-distance-sales#Contractswithnorighttocancel. If you are permitted to cancel a purchase from a trade seller you will be responsible for ensuring the car is in the same condition as when you purchased it and also for the costs of returning the vehicle to the trade seller. The Seller and the Company may not reimburse the Purchase Price to you until the vehicle has been returned.
We take our reputation very seriously and use TRUSTPILOT for independent reviews. We intend to provide a transparent commercial experience and are aiming at enthusiasts who would like to be treated in the same way as they treat others. If a seller, or buyer, drops below these standards repeatedly, we will ask them to leave. But remember, we are not all complete experts, neither are we working with brand new vehicles.
As defined in UK and EU legislation, a person whose business or trade is buying, selling or repairing (in this case) vehicles, or representing another party in such business or trade, and who is selling vehicles via the Platform in the course of his trade or business.
If a bid is received within the last two minutes of the auction, the countdown is reset to two minutes. This allows buyers to consider making further bids without panic! All further bids will reset the two-minute countdown. The auction ends when there have been no bids for two minutes.
If you register or add your email to our distribution list, we only send a simple email which lists new auctions. We never use it for other purposes or allow it to be used by third-parties.
At the end of the auction, if you are the winning bidder you will be asked to pay a 5% (excluding VAT) deposit. Once this is done then you should arrange pickup of the vehicle directly with the seller within seven days and agree payment of the remaining 95% via a method you both agree on.
The 5% (plus VAT for cars based in the UK) deposit is collected by The Market, we can accept Visa, MasterCard, Amex or direct bank payments. The remaining balance is paid directly to the seller in a mutually convenient method. We recommend a bank-to-bank transfer, and please remember that some sellers & buyers will be uncomfortable dealing with large quantities of cash.
In placing a winning bid, you are entering a contract to buy the vehicle. The Seller provides very comprehensive photos and description of all parts of the car (good and bad), plus we offer the opportunity to all bidders to ask any questions and to inspect the vehicle prior to bidding. Used vehicles are rarely in perfect condition, so please ensure before bidding that you are happy with your understanding of the vehicle’s condition. If after all this, you find the vehicle has significant issues that were not mentioned and has been misrepresented, such as major panel damage or an inability to change gear, then we will look into it on a case-by-case basis provided that any such significant issues have been raised with us immediately upon your taking possession of the vehicle. Trade sellers are required by law to give UK and EU consumers a “cooling off period” following sale; further details are available at https://www.businesscompanion.info/en/quick-guides/distance-sales/consumer-contracts-distance-sales#Contractswithnorighttocancel.
Yes, absolutely, we have a contact list of transport providers for national and international shipping which we can provide to buyers and sellers. As a rough average estimate, budget on £2 per mile one way but this will depend on the service provided. For storage locally, we recommend Classic Concierge and Acorn Vehicle Storage.
You can view our terms & conditions here. If there are any further questions, please contact us at any time by email (firstname.lastname@example.org) or phone +44 (0) 1865 521 088.
Common seller questions
Nothing, Zilch, Nada. We do not charge for listing any car.
For UK sellers we charge 6% (5% + VAT) and for our European and US sellers we charge 5% commission on a successful sale (minimum £500 / €600 / $800). Remember that we have no buyer’s commission which means that the seller receives 95% (94% in the UK) of the buyer’s ‘cheque’. The commission is capped at a maximum of £6000 / €6000 / $6000. This is market-leading and a huge difference compared to established auction houses. (For example, if your car auctions £20k, we would return you at least £4,000 more compared to other auction houses)
No. We create the most comprehensive and transparent listings on the web, and have worked hard to ensure the process is as smooth as possible. And our sales ratio is at least as good as established auction houses.
Yes, but it can only be successful if buyers can determine a vehicle’s true condition, and trust their judgement. Our results show that we are providing that kind of on-line experience.
Of course, no auction house can guarantee the highest prices. However, please take a look at the results in our Previous Auctions and you will see some impressive results including a number of UK auction-record prices. Our in-house technology experience and expertise ensure that all of our auction cars are marketed much further and better than those of any other auction house. The Market effectively advertises your vehicle to thousands upon thousands through all the classic car websites, our industry-leading mailing list and significant social media presence. Plus our comprehensive and content-rich listings give everyone nationally, and internationally, the full picture, making them keen to bid wherever they live. And on top of all that, our extremely low fees all but guarantee we return more money to sellers.
We work with all of our sellers to create professional listings using the Patina platform to allow the full vehicle history to be available online for review with unlimited photos, videos and documents. Our professional writers will work with you to find out more about your vehicle so they are able to create a listing that ensures its story is told in the best possible way.
We do not usually visit, we use the power of modern IT to gain a deep appreciation of a car’s condition from extensive photography. We are happy to visit where other techniques are not helpful.
We have created a highly efficient process to generate an auction listing. All we ask is that the seller takes over 50 photos of the car, giving the buyers all they need to make an informed decision. We ask for some general shots, and then loads of detail shots showing the good and not-so-good bits of your vehicle. There is no limit to the photos, we can accommodate hundreds if you are still taking informative photos!
Yes please. Individually photographing the vehicle’s documents is very important to buyers and makes a great difference to the auction price achieved. We are looking for any recent invoices, plus historical servicing/service books, MOT’s, and others that tell a story – it is not essential to include receipts for bulbs bought a decade ago!
A good Gallery makes a huge difference to our auctions. It informs more buyers, it spreads the geographical reach of your vehicle (many of our cars are bought/sold from opposite ends of Europe just because of the photos), and it prevents buyers from wasting your time post-auction. The photos can all be taken in just 30 minutes, not too much of a commitment for a proper sale is it?
Of course we can, a good range of photos are what will sell your car so we want to help. We can send you our own guide, or we can put you in touch with one of a number of photographers that we have around the country, or you can consider our Concierge service – see next question.
Choosing the premium Concierge service means that we do all the photography of the car and its documents using a professional photographer, and host all viewings for potential buyers. The cost is only £395 (plus VAT) to be payed before the delivery of the vehicle. Delivery to us in Abingdon, Oxfordshire is not included, but we have a number of trusted transport companies who can provide a quotation. If you need the car cleaned and prepared, we know suppliers who can provide whatever you need.
We ask one of our team of professional writers to speak with you to learn everything about the vehicle and then create the independent description.
Yes. We are intending to publish the most comprehensive auction listings. The vehicles are obviously not factory-fresh, and no-one would expect them to be perfect. If we ignored the faults, buyers would not have the confidence to bid; by describing the faults and photographing the blemishes, we know that we actually achieve higher auction prices. Every vehicle will have faults, and everything has a price; by being open, we ensure that both buyers and sellers know what they are dealing with.
Vehicles can be sold via the Platform without the buyer having taken their opportunity to view. If the buyer finds the vehicle significantly mis-described on collection, they will be seriously dissatisfied and may have rights under consumer legislation to cancel the purchase from you. We would not accept any further vehicles from a seller who repeatedly mis-describes or mis-represent the vehicles they are offering.
You should be prepared to have requests to view your car, it can make a bid difference to some buyers. However we have noticed that our extensive photo galleries result in fewer viewings, and that those viewings are serious rather than tyre-kickers.
All auctions have a ‘Contact Seller’ button which allows the buyer to contact the seller directly, asking questions and organising viewings. Please keep an eye on your email, and on the Comments section where buyers may also ask questions.
We can set up an auction in just a few days, and the auctions are usually set for around 7 days. There are no hard deadlines though, we run auctions every week and are ready when you are.
Our results show that we have incorporated a number of techniques that ensure time-wasters are removed from the process: 1. All bidders have to register with credit-card details, 2. Bidders can ask questions and view the car throughout the auction, 3. winning bidders have to submit a deposit of 5% (excluding VAT) at auction end, 4. our comprehensive listings remove the likelihood of a buyer walking away because a vehicle is mis-described, 5. the accounts of disreputable buyers and sellers are closed.
The answer is yes; the consumer regulations require that if you are selling in the course of a business, trade or profession this is made clear to consumers and that you provide your trading and (if different) full corporate name, geographical and email address and phone number. You also have to explain to UK and EU consumer buyers how their cancellation rights apply, or else the 14 day “cooling off period” from the date of collection of the vehicle from trade sellers in which UK and EU consumers have the right to cancel and return their purchase, might be extended up to one year. For further information about your obligations as a trade seller see https://www.businesscompanion.info/en/quick-guides/distance-sales/internet-auction-sites-and-marketplaces#Informationrequirements
We work with sellers to set reasonable reserves, and avoid vehicles with reserves that are unrealistic. Once a reserve is close to being met, or has been met then we make it clear on the auction listing. We generally cannot apply a reserve to any vehicle expected to reach under €5000.
It’s common in online auctions for some buyers to use software to enter a bid in the very last seconds of the auction to outbid others without giving them a chance to respond. If a bid is placed during the last 2 minutes of an auction on The Market, we extend the auction by another 2 minutes. This gives everyone a chance to place their bids and gives sellers a chance to sell to the true high bidder.
Once the auction closes the winning bidder will be asked to place a 5% (excluding VAT) deposit via The Market platform. The remaining 94% will be settled directly between you and the buyer via a method that you both agree on.
The general answer is no, a purchase at an online auction is final and binding, unless either you have materially misdescribed the vehicle, or you are a trade seller and the buyer is a UK or EU consumer. If this is the case, the UK/EU consumer buyer may have rights to cancel the purchase under the Consumer regulations in the UK and EU. If you have met the consumer information requirements under the Consumer Regulations, this cancellation right must generally be exercised within 14 days from when the consumer takes possession of the vehicle. If you have not met those requirements, the cancellation period might be extended up to a year. Further information is available at https://www.businesscompanion.info/en/quick-guides/distance-sales/internet-auction-sites-and-marketplaces#Cancellationrights
If at auction end the reserve has not met then the auction will end with the vehicle unsold. We will try to make contact with the highest bidders to see if we can facilitate a deal and will even carry on marketing with a 'buy it now' price for a limited period. If the vehicle remains unsold and is stored with ourselves then we will request that it is collected.
You can view our terms & conditions here.